Refund Policy

Refund Policy

At Dropin Taxi, we strive to provide reliable, transparent, and customer-friendly taxi services. This Refund Policy explains the conditions under which refunds may be applicable.

1. General Policy

• Dropin Taxi provides taxi booking services and does not sell physical products.
• Refunds are applicable only under the conditions mentioned below.
• Once the trip has started, no refund will be issued.

2. Cancellation Before Trip

• Customers may cancel their booking before the scheduled trip time.
• Cancellation charges may apply based on the time of cancellation.
• Eligible refunds will be processed after deducting applicable charges.

3. Cancellation After Driver Assignment

• If the driver has already been assigned or is en route to the pickup location, cancellation charges may apply.
• Any eligible refund will be processed after deducting applicable charges.

4. No Show Policy

• If the customer is unavailable at the pickup location at the scheduled time, the booking will be treated as a No Show.
• No refund will be provided in such cases.

5. Refund Eligibility

Refunds may be considered in the following situations:

• Booking cancelled within the permitted cancellation period.
• Service could not be provided due to operational issues.
• Duplicate payment made by the customer.

6. Non-Refundable Cases

Refunds will not be provided for:

• Trips that have already started or been completed.
• Last-minute cancellations.
• Customer delays or failure to board.
• Changes in the customer’s travel plans.

7. Refund Processing

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during booking.

8. Contact Us

For refund-related queries, please contact:

Dropin Taxi
📞 +91 96298 64454
📧 dropintaxiii@gmail.com